FAQ

Reach out to us via WhatsApp or drop us an e-mail at hello@seasonfruitssundries.sg

At present, we do not provide corporate fruit packages for offices.

To subscribe for regular fruit-box deliveries, follow these simple steps:

1. Sign up for an account with us (with valid information provided such as delivery address)
2. Browse through the available fruit-box options and make your selection here.

As a special offer for first-time fruit-box subscribers, you have the flexibility to subscribe for a 3-month duration instead of committing to a full 1-year plan. Please indicate during the checkout if you wish to opt for the 3-month trial. Enjoy the convenience and freshness of regular fruit-box deliveries with this introductory subscription option.

We apologize if the fruits you ordered are unavailable upon delivery; this situation is not intended. We make every effort to communicate with you before delivery in case any items become unavailable.

Due to the seasonal nature of fruits and variations between batches, there might be instances when certain items are not in their optimal condition. Our commitment is to offer you satisfactory quality and to minimize any inconvenience between us. We appreciate your understanding.

The price discrepancy for the same fruits on different days is attributed to the rapid turnover in our inventory. Prices are subject to fluctuations based on factors such as our suppliers’ rates and the seasonality of the fruits.

Be assured that we make every effort to uphold consistency and minimize price variations. Our goal is to provide you with the best possible value for high-quality fruits. Your understanding of these factors is greatly appreciated.

If you receive fruits that are in poor condition, bruised, or damaged, we apologize for any inconvenience. Kindly reach out to us immediately, preferably within 6 hours of receiving your order, via WhatsApp. We are committed to working with you to address and resolve the issue.

While we make every effort to pack and protect your orders adequately, please understand that once the package is handed over to our reliable delivery fleet, unforeseen circumstances or accidents may occur. Your prompt communication allows us to take prompt action and find a satisfactory solution.

We maintain the freshness of our fruits through our stall in Toa Payoh, where we prioritize a fast turnover of products. The high demand and quick rotation of our inventory ensure that all the products listed are of top-notch quality and freshness.

You can trust that we are dedicated to delivering the finest and freshest fruits to our customers.

Certainly, we welcome pre-orders for our items. To place a pre-order, please contact us via WhatsApp, and we will be happy to accommodate your needs.

Please understand that the availability of pre-ordered items is subject to change, and we appreciate your understanding in this matter.

For the best and freshest products, we recommend that customers place their orders only 1 to 2 days before their intended delivery date. This ensures that you receive the items at their peak quality.

If you have large orders, please reach out to us via email at hello@seasonfruitssundries.sg or on WhatsApp. We will provide guidance and advice tailored to your specific needs.

Please contact us immediately via WhatsApp as we will try to fulfill your request if your orders have not been picked up by our delivery fleet.

Contact us promptly via WhatsApp if you have a specific request, and we will make every effort to fulfill it, provided your order has not been picked up by our delivery fleet.

Please be aware that switching to lower-value products does not guarantee a refund of the price difference. We appreciate your understanding in this matter.

Feel free to contact us promptly through WhatsApp, as we prioritize swift order fulfillment. Your placed order could be scheduled for delivery sooner than expected.

Please understand that a $15 charge will apply if you choose to modify the delivery address after our delivery fleet has picked up your order.

Yes! Our store is located at 127 Toa Payoh #01-41, S310127. Please take note of our operating hours.

In the case where fruits need to be delivered to more than one location, delivery charges will be applied for each unique delivery location, unless the minimum spend requirement is met.

Please be aware of this policy when placing orders for multiple delivery locations.

We deliver island-wide except to Tuas, Jurong Island, and Changi.

Kindly ensure that there is someone available to receive your orders on the scheduled delivery day, especially if your order includes chilled products. A re-delivery fee of $15 will be applicable for unsuccessful delivery attempts.

Please note that for requests to leave orders outside the door or with the concierge, we cannot be held responsible for any damages to chilled or refrigerated products, or for lost or missing orders once they have been delivered.

Regrettably, our ability to influence the delivery sequence is limited as it is managed by a third-party service. If you desire a specific delivery timing, we recommend choosing the Seller’s delivery fleet during checkout, which incurs a flat rate of $20.

Delivery services are available year-round, excluding the Lunar New Year period.

Details about the specific Lunar New Year delivery schedule will be announced on our website as the period approaches.

Code can be applied at the check out page right before payment. Kindly note that only 1 (one) code can be used per transaction.

We accept Visa, Master, Nets, and PayNow

Delivery charges apply for order below S$60 as follow,

• In Store pickup – Free
• Advance Order (3 – 7 Days) – $8
• Standard Delivery (1* – 3 Days) – $10

* To avail next day delivery, orders must be completed and paid for by 11 am. This is subject to the availability of items and delivery slots.

We acknowledge that urgent deliveries may be necessary at times. Please be advised that a mandatory delivery fee of $20 applies irrespective of the order value.

For large orders, email us at hello@seasonfruitssundries.sg or WhatsApp us.

To qualify for next day delivery, orders must be finalized and paid for by 11 am, contingent upon item availability and delivery slot availability.

For customers requiring Same Day or Urgent Delivery, please reach out to us via WhatsApp to discuss your specific needs.

Yes, minimum order will be S$20.